Case studies

The work behind the numbers

Every engagement below shipped to production with evaluation, observability and a team trained to run it. Here's the challenge, the approach and the impact — in detail.

Clinical knowledge copilot for Strata Health

RAGHealthcare

Strata Health · Healthcare

Clinical knowledge copilot

Clinicians were losing hours hunting through scattered protocols, and the compliance team would not accept any answer that couldn't be traced to a source.

Built a hybrid keyword + vector retrieval pipeline over 1.4M documents
Grounded every answer with inline citations and a hallucination eval suite
Deployed fully inside the client's VPC so patient data never left their environment
Instrumented live queries for ongoing human review and regression testing

−72%

time-to-answer

1.4M

documents indexed

100%

answers cited

Read the full case study

Autonomous claims triage for Aurelia Bank

Agentic AIFintech

Aurelia Bank · Fintech

Autonomous claims triage

A high-volume, manual claims process was slow and expensive — but every automated action had to be fully auditable to satisfy regulators.

Designed constrained, tool-calling agents with typed inputs and outputs
Added approval gates for any action above a defined risk threshold
Logged every decision with its reasoning, tools called and data seen
Built escalation paths so humans handle the edge cases that matter

38%

claims fully automated

100%

actions audited

4×

faster triage

Read the full case study

Revenue command centre for Quanta Retail

DashboardsRetail

Quanta Retail · Retail & E-commerce

Revenue command centre

Operational data lived in a dozen disconnected systems, leaving teams without a single trusted view of stores, inventory and demand.

Built real-time pipelines unifying POS, inventory and forecast feeds
Designed each chart around a decision an operator makes every day
Added data lineage, freshness indicators and clear metric definitions
Tuned caching so the answer loads before attention wanders

240

stores in one view

1,200

daily operators

<1s

dashboard load

Read the full case study

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Clinical knowledge copilot

Clinicians were losing hours hunting through scattered protocols, and the compliance team would not accept any answer that couldn't be traced to a source.

Built a hybrid keyword + vector retrieval pipeline over 1.4M documents

Grounded every answer with inline citations and a hallucination eval suite

Deployed fully inside the client's VPC so patient data never left their environment

Instrumented live queries for ongoing human review and regression testing

−72%

time-to-answer

1.4M

documents indexed

100%

answers cited

Read the full case study

Autonomous claims triage

A high-volume, manual claims process was slow and expensive — but every automated action had to be fully auditable to satisfy regulators.

Designed constrained, tool-calling agents with typed inputs and outputs

Added approval gates for any action above a defined risk threshold

Logged every decision with its reasoning, tools called and data seen

Built escalation paths so humans handle the edge cases that matter

38%

claims fully automated

100%

actions audited

4×

faster triage

Read the full case study

Revenue command centre

Operational data lived in a dozen disconnected systems, leaving teams without a single trusted view of stores, inventory and demand.

Built real-time pipelines unifying POS, inventory and forecast feeds

Designed each chart around a decision an operator makes every day

Added data lineage, freshness indicators and clear metric definitions

Tuned caching so the answer loads before attention wanders

240

stores in one view

1,200

daily operators

<1s

dashboard load

Read the full case study